Contact Support
If you need help, please email us and describe the issue you are seeing. We recommend including your device model, iOS version, app version, and the steps that led to the problem.
Before You Contact Us
For faster support, please include:
- Your device model, such as iPhone 16 or iPad Pro
- Your iOS or iPadOS version
- Your Ink Atlas app version
- A short description of what happened
- Any screenshot that helps explain the issue
Common Questions
Artwork images are not loading
Ink Atlas loads artwork images from public online sources such as Wikimedia Commons. If images do not appear, please check your internet connection, disable any network filter that blocks image hosts, and try reopening the app.
Saved artworks disappeared
Saved artworks are stored locally on your device. They may be removed if the app is deleted, app data is cleared, or the device storage system removes local data during cleanup.
How do I manage or cancel Ink Atlas Pro?
Subscriptions are managed through your Apple ID. Open the Settings app, tap your Apple ID, choose Subscriptions, then select Ink Atlas if it appears in your active subscriptions.
I was charged or need a refund
Payments, billing, refunds, and subscription renewals are handled by Apple through the App Store. Please use Apple's purchase history or subscription settings to request billing help.
Downloads or HD details are unavailable
Some features may require Ink Atlas Pro, an internet connection, or artwork files that are still available from the original public source. If a specific work is affected, contact us with the artwork title.
The app feels slow or uses storage
Ink Atlas caches artwork images to make browsing faster. If storage is limited, iOS may clear cached files automatically, or you can remove and reinstall the app to reset local app data.
Privacy
Ink Atlas is designed to work without requiring an account. For more details about local data, image loading, and subscriptions, please read our Privacy Policy.